“Implementing Organizational Change”
In which the challenges of and lessons learned from implementing a computerized medical record are discussed.
Key concepts: preparing medical personnel for change, redesigning workflows that work, the critical importance of leadership engagement.
“Belief”
In which the example of cigarette smoking is used to illustrate how only knowledge that is believed is able to motivate behavioral change.
Key concepts: why belief is the key to behavioral change, the definition of wisdom and its relationship to belief, manifesting wisdom to manifest change.
“Five Steps to Behavior Modification”
In which the Stages of Change Model is discussed as well as its universal applicability to any behavior one wishes to change in any context, whether personal, cultural, or corporate.
Key concepts: precontemplation, contemplation, determination, action, maintenance.
“Becoming a Leader”
In which the characteristics that make a great leader and how to manifest them are discussed.
Key concepts: the definition of leadership, ten keys to excellence in leadership.
“Managing Conflict”
In which how to manage conflict and anger is discussed.
Key concepts: the four reasons people get angry, managing your own anger, diffusing anger in others.
“When Doctors Don’t Know What’s Wrong”
In which the common thought errors doctors make when confronted with symptoms they can’t explain are discussed and how to help yourself by helping your doctor avoid them.
Key concepts: novice vs. expert thinking, unconscious biases, how to get your doctor on your side.
